Privacy Policy

Last Updated: December 2025

Welcome to Dpt Helper (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase physiotherapy equipment and tools from us in Pakistan.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: Name, shipping address, billing address, email address, and phone number (required for order processing and delivery).
  • Order Information: Details of the products you purchase, order history, and payment method preference (e.g., Cash on Delivery).
  • Technical Data: IP address, browser type, and device information to help us improve your website experience.

2. How We Use Your Information

We use your information solely for the following purposes:

  • Order Fulfillment: To process and deliver your orders via our courier partners (TCS, Leopards, etc.).
  • Communication: To send order confirmations, shipping updates via Email or WhatsApp, and customer support responses.
  • Improvement: To analyze website usage and improve our product offerings for the physiotherapy community.

3. Sharing of Information

We respect your privacy and never sell your personal data to third parties. We only share information with:

  • Logistics Partners: Courier services (such as TCS, Leopards Courier, Trax) strictly for the purpose of delivering your package.
  • Service Providers: IT support or payment processing services that assist in operating our website securely.
  • Legal Compliance: If required by Pakistani law or to protect our rights and safety.

4. Data Security

We implement strict security measures to protect your personal information. Your data is stored on secure servers, and we use industry-standard encryption protocols. However, please note that no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience (e.g., remembering items in your cart). You can choose to disable cookies through your browser settings, though this may affect some website functionality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate data.
  • Request deletion of your data (subject to legal record-keeping requirements).

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: dpthelperofficial@gmail.com
Phone/WhatsApp: +92 331 3335276
Location: Pakistan